01
Exchange Eligibility
To qualify for an exchange, the following conditions must be met:
- ✓The item must be unused, unworn, and in its original packaging with all tags attached.
- ✓A valid proof of purchase is required.
STUDIO POLICIESCancellation &
Cancellation &
Refund Policy
Everything you need to know about exchanges, studio credits, and caring for your pieces.
EXCHANGE & REFUNDWe hope you love
We hope you love
your purchase.
If you're not completely satisfied, eligible products may be exchanged within 7 days of delivery, subject to the conditions outlined below.
02
No Refunds
We do not offer refunds.
Once your returned item has been inspected and approved, you will receive a Studio Creditfor the full value of the product.
This credit can be used towards any future purchase from our Studio.
✦
Studio Credit cannot be exchanged for cash.
03
Items Not Eligible for Exchange
Exchanges are not available for the following:
- Custom or made-to-order pieces
- Gift cards
- Items marked as Final Sale
- Products damaged due to misuse or improper care
04
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of deliverywith photographs of the item and packaging so we can assist you promptly.
IMPORTANT
Please retain the original packaging and tags until your concern has been reviewed by our Studio team.
GARMENT CARE
Care Instructions
✦
Our garments are handcrafted with delicate materials and should be handled with care. Please follow the care instructions provided with your purchase.
Damage caused by improper washing, storage, alterations, or normal wear and tear is not eligible for exchange.
✦
BEFORE REQUESTING AN EXCHANGE
Please ensure your item meets all eligibility requirements and that you have your proof of purchase available.